Terms of Sale

These general terms and conditions of sale (the "Terms") define the terms applicable to the services offered by Restaurant Portugalos ("Portugalos") to its clients. They apply to all services provided at our Gatineau and Ottawa locations, as well as, where applicable, to online orders and reservations made through our website.

Any order, reservation, or use of Portugalos' services constitutes full acceptance of these Terms by the client.

These Terms apply, as the case may be, to the following services offered by Portugalos:

• dine-in service at the restaurant;
• takeout orders;
• online orders when available;
• delivery when offered;
• table reservations.

The availability of certain services may vary between locations or periods. Portugalos does not guarantee the continuous availability of any particular service.

The client places an order using the methods offered by Portugalos (in person, by phone, or online, where available). An order is deemed accepted once confirmed by Portugalos. Portugalos reserves the right to refuse or limit an order, in particular in the event of product unavailability or exceptional circumstances.

Prices are displayed in Canadian dollars (CAD). Applicable taxes, in accordance with the regulations in force in Quebec and Ontario, are added to the price of products and services. The total amount billed to the client therefore includes the taxes applicable at the time of the transaction.

Payment is required at the time of the order or service, according to the terms then in effect at the location. Portugalos accepts the payment methods usually offered on site. Accepted payment methods may vary by location and order type.

An order is processed after confirmation. Preparation times may vary depending on traffic, product availability, and particular circumstances. Portugalos strives to meet the estimated times communicated to the client, without however guaranteeing specific deadlines.

For takeout orders, the client is responsible for picking up the order within the agreed timeframe and under the conditions indicated by Portugalos. The client should verify the contents of the order at the time of pickup. Portugalos is not responsible for the preservation of products after they are handed to the client.

When Portugalos offers a delivery service, it is provided according to the terms, zones, and times then in effect, which are communicated to the client at the time of the order. Applicable fees, if any, are indicated before the order is confirmed. Portugalos is not responsible for delays or issues attributable to third parties or circumstances beyond its control.

A client wishing to reserve a table provides the information requested by Portugalos, including the number of guests, date, time, and contact details. The reservation is confirmed by Portugalos according to its procedures. Any modification or cancellation should be communicated to Portugalos as soon as possible. In the event of a significant delay, Portugalos cannot guarantee the reservation will be maintained. For groups, special conditions may apply; it is recommended to contact the relevant location directly.

The client may request a modification or cancellation of an order or reservation by contacting Portugalos as soon as possible. Portugalos evaluates each request according to the terms actually applicable and the circumstances. Certain orders already being prepared or completed may no longer be modifiable or cancellable.

Certain dishes or products may be temporarily unavailable. In such cases, Portugalos may offer a substitution or modification to the client. The client is invited to verify product availability at the time of ordering.

The client must inform Portugalos of any allergy, intolerance, or dietary restriction before ordering. Portugalos endeavors to take this into account to the extent possible. However, due to the handling of multiple ingredients in its kitchen, Portugalos cannot guarantee the absolute absence of allergen traces or cross-contamination. The client remains responsible for assessing the risks related to their consumption.

In the event of an issue regarding an order or service, the client is invited to contact Portugalos as soon as possible, providing the information necessary to assess the request. Portugalos examines each situation diligently and professionally and agrees with the client on the appropriate follow-up, if any.

Refunds and order corrections are handled on a case-by-case basis, according to the general principles applicable and the particular circumstances. Portugalos reasonably determines the terms of any refund or correction. The client is invited to contact the relevant location for any such request.

Portugalos and the client each assume the responsibilities incumbent upon them in accordance with applicable laws. These Terms are not intended to exclude or limit any rights that cannot legally be excluded. Portugalos' liability is engaged to the extent provided by law and according to the circumstances specific to each situation.

Personal information collected by Portugalos is handled in accordance with its Privacy Policy. See our Privacy Policy for more information.

The texts, photographs, logos, graphic elements, and all content on the Portugalos website are protected under intellectual property law. Any reproduction, representation, distribution, or use, in whole or in part, without prior written authorization from Portugalos, is prohibited and may engage the liability of its author.

Portugalos may update these Terms as necessary. The version published on the site constitutes the version in force. The client is invited to regularly consult the applicable Terms.

These Terms are governed by the laws applicable to Portugalos' activities in Quebec and Ontario. In the event of a dispute, the parties first endeavor to resolve it amicably. Failing that, the dispute is handled before the competent authorities, in accordance with the mandatory rights granted to consumers by law.

For any questions regarding these Terms, you may reach Portugalos at the following contact information: