Reservation Policy

Customers may submit a reservation request for the location of their choice, Gatineau or Ottawa, subject to availability. Requests may be submitted online directly through the Portugalos website or by contacting the relevant location. Each request is handled with care to provide you with the best possible experience.

In order to process your reservation request, the following information is generally requested:

• the number of guests;
• first and last name;
• email address;
• phone number;
• the chosen location (Gatineau or Ottawa);
• the desired date and time, when this information is requested.

This information allows Portugalos to confirm the reservation and contact you if needed. Only the information necessary for the reservation is requested.

A reservation request is subject to restaurant availability. A reservation is only considered confirmed after confirmation from Portugalos or the reservation system used. Until this confirmation, the request does not guarantee the availability of a table. Our team strives to respond to you as quickly as possible.

If you wish to modify a reservation (change in the number of guests, date, or time), we invite you to contact the relevant location as early as possible. Modifications are made subject to restaurant availability.

If you need to cancel a reservation, we invite you to inform the relevant location as early as possible so that other guests may enjoy the table. Portugalos applies a general and reasonable cancellation policy. No specific fee, deposit, or cancellation deadline is imposed until these terms have been confirmed by the location.

In the event of a significant delay beyond the scheduled time, the guest should contact the restaurant to inform them. The table may be affected depending on traffic and availability at the time. No specific unconfirmed rule is applied; our team always does its best to accommodate guests as much as possible.

Certain group reservations or special occasions may be subject to different terms. It is recommended to contact the relevant location directly to arrange the most suitable arrangements for your event.

We remind you to inform the restaurant of any allergy, intolerance, or dietary restriction at the time of reservation or before the meal. Our team will take reasonable steps to accommodate them, as far as possible.

Reservations are always subject to location availability. Availability may vary depending on traffic, the period, and circumstances. Portugalos cannot guarantee the availability of a table until the reservation has been confirmed.

For any reservation request, modification, or cancellation, you may contact the location of your choice using the following information:

Portugalos may update this Reservation Policy as needed. The version published on the site constitutes the version in effect. It is the user's responsibility to review this policy regularly to be aware of any changes.